Behind the Scenes: What Makes Our Customer Service So Great

If you’ve ever reached out to us at CatPrint, you’ve probably gotten a real person on the other end—someone who genuinely wants to help. That’s something we care deeply about. We know that ordering prints, especially for the first time or for an important project, can feel overwhelming. That’s why we do everything we can to make it a smoother, more reassuring experience.

We’re not perfect—but we try really hard to treat every customer like they matter. Because you do.

We’re Real People Who Genuinely Care

When you contact us, you’re not talking to a robot or waiting days for a generic reply. You’re talking to someone on our team who’s trained not just in the technical side of printing, but in listening, explaining, and finding solutions. We’ve all been in those moments where you just need someone to say, “Hey, don’t worry—we’ve got you.” That’s what we aim for.

Sometimes, We’ll Reach Out First

One of the things we do behind the scenes is double-check your files. If something looks off—like if your artwork isn’t the right size, or if the resolution is too low—we’ll often reach out before printing. We’d rather check in with you first than send you something that doesn’t meet your standards. It’s just part of how we try to look out for you.

We Try to Be Flexible Because Life Happens

Deadlines shift, last-minute ideas pop up, and sometimes you just need a little extra help. We get it. If you ever need to rush an order or aren’t sure what’s possible, just reach out. We’ll do our best to make it work—and if something’s not possible, we’ll be honest and work with you on the next best option.

We Know Creatives Because We Work With Them Every Day

So many of our customers are artists, small business owners, and students working on something they really care about. We’ve seen the excitement of a first zine order, the nerves before a portfolio review, and the joy of holding a finished piece that came out just right. We know this isn’t “just printing” to you—and it’s not to us, either.

Every Order Matters to Us

Big orders, small runs, one-time prints—we treat them all with care. That includes carefully packing your prints, checking for quality, and making sure it all arrives in good shape. And if something ever goes wrong (because hey, we’re human), we’ll make it right. No runaround, no hassle.

We’re Here for You

At the end of the day, we’re just a team of people who really love helping others bring their work to life. If you ever have questions or concerns—or even if you just want to double-check something before ordering—please don’t hesitate to reach out. We’re always happy to help however we can.

Questions? Contact the experts.

You’re not alone in this. We’ve got your back. Contact our Customer Service Team at support@catprint.com or call us at 877-228-7768.